Return and Refund Policy
Return and Refund Policy for SFacktors.com
Effective Date: 03/11/2023
1. Returns and Exchanges:
To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received. (We do not facilitate returns and size exchanges at this time.)
2. Refund Process:
Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. Once approved, we will initiate a refund to your original payment method. Please note that shipping costs are non-refundable.
3. Damaged or Defective Items:
In the rare event that you receive a damaged or defective item, please contact us at support@sfacktors.com within 3 days of receiving your order. We will work to promptly replace the item or issue a refund.
4. Non-Returnable Items:
Certain items, such as personalized or customized products, are non-returnable unless they are damaged or defective upon arrival.
5. Size Exchanges and Coupon Code Exclusions:
Size Exchanges: We regret to inform you that we do not facilitate size exchanges at this time. Please carefully review our sizing guides before making your purchase.
Coupon Code "nossizeexchange": If you use the coupon code "nossizeexchange" during your purchase, please note that this offer explicitly excludes size exchanges and refunds. By applying this coupon code, you acknowledge and agree that no size exchanges or refunds will be permitted.
6. Conditions for Return/Full Refund:
Wrong Product Delivered: If you receive the wrong product, please contact us immediately, and we will arrange for the correct item to be sent to you.
Damaged Product Received: In the case of a damaged product, please contact us within 3 days of receiving your order, and we will work to promptly replace the item or issue a full refund.
7. Contact Information:
If you have any questions about our return and refund policy, including the size exchange exclusion and conditions for return/full refund, please contact us at support@sfacktors.com
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: support@sfacktors.com